Auth Exporter Support

Questions about Authenticator Exporter? Browse the FAQ or send us a message.

Frequently Asked Questions

How do I import my 2FA accounts?
In Google Authenticator, go to the three-dot menu → Transfer accounts → Export accounts. Select all accounts and Google will show you a series of QR codes. Open Authenticator Exporter, tap the Scan FAB, and scan each QR code in sequence. The app guides you through the entire series.
Can I import from a photo or screenshot?
Yes. On the scan screen, tap the gallery icon to select a screenshot from your photo library. The app will decode any Google Authenticator export QR code found in the image.
What does the subscription unlock?
Importing new accounts requires an active subscription. Browsing your account list, viewing full details (including secrets), copying fields, and exporting QR codes are all free and available without a subscription — forever.
How do I restore a previous purchase?
Open the app, navigate to the Subscribe screen, and tap "Restore Purchases." Your prior subscription will be recognized by the App Store or Google Play.
Is my 2FA data safe?
Yes. Authenticator Exporter is 100% on-device — it makes no network requests and has no internet permission. All account secrets are stored in the iOS Keychain or Android EncryptedSharedPreferences, the same secure storage used by password managers and banking apps.
Does the app share my data with Elmeris or anyone else?
No. The app has no analytics SDK, no crash reporter, and no network client that contacts external servers. Your 2FA secrets never leave your device. See the full Privacy Policy for the technical details.
How do I re-export an account to a new authenticator app?
Open the account detail by tapping any account in the list. Tap "Show QR for this account" to generate a scannable QR code for that individual account, which any compatible authenticator app can scan.
How do I re-export an entire batch?
Tap on an import group in the main list and look for the "Export batch" option. The app generates paginated QR codes for the full batch, compatible with Google Authenticator and other standard authenticator apps.
How do I delete my data?
Delete the app from your device. All locally stored data — account metadata and secrets in the Keychain — is removed with it. There is nothing stored on Elmeris servers to delete.
Which authenticator apps can I export to?
Any app that supports the otpauth-migration:// format, including Google Authenticator, Aegis Authenticator, 2FAS, and others. You can also copy the raw Base32 secret to add an account manually to any TOTP-compatible app.

Still need help?

Send us a message and we'll get back to you as soon as possible. Please include your device model and iOS/Android version to help us resolve issues faster.

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